Experienced Front Office Manager (W/M)

Description de l'offre

Vila Joya, a charming home of 15 rooms and suites that combines elegant accommodations with exceptional restaurant venues, is searching for an experienced Front Office Manager. This key role requires a dynamic and strong leader to guide the reception team, who are responsible not only for guest check-ins and check-outs and ensure a exceptional stay but also for welcoming and coordinating reservations for our restaurants. As the “heart” of our home, the Front Office Manager will play a pivotal role in delivering an outstanding guest experience to both hotel residents and restaurants guests.

Key Responsibilities:

• We are seeking an experienced Front Office Manager who can inspire, lead, and support the team to create a welcoming and seamless experience for every guest.
• Overall, as the Front Office Manager, you will take charge of our reception and restaurant reservations, ensuring seamless operations and an exceptional first impression.
• You will coordinate and oversee all front-office activities, providing support and guidance to the team in managing guest arrivals, restaurant reservations, and creating memorable experiences. A balance of discretion and persistence will be crucial to fulfilling guest needs while upholding the hotel's high standards.

What you will get in return:

• An inclusive work environment at our renowned location, celebrated for its excellent service and prestigious reputation. This is a full-time position.

• A dynamic team spirit - demanding excellence to bring out your best, yet compassionate and supportive when you need it most.

• Continuous workshops and training opportunities designed to elevate your professionalism, fostering growth in both your personal and career development.

• Competitive compensation above local industry standards, reflecting your experience and skills.

Enjoy additional perks, including all meals on property, participation in a tips pool, accommodation assistance, recognitions for exceptional work, and more.